Verzendbeleid
This Shipping Policy applies to all the products purchased on ciúb.
ciúb is committed to delivering the product in perfect condition at the address indicated by the customers on the checkout page.
In order to optimize delivery, we thank the customers for indicating an address in which the order can be delivered within normal business hours.
For security reasons, ciúb will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
SHIPPING COSTS
We dispatch all weekday orders the same day. Orders placed Friday evening, Saturday or Sunday are dispatched the following Monday (excluding holidays).
United Kingdom
- Royal Mail 2–3 Day Tracked: £3.49
- Free Royal Mail 2–3 Day Tracked: on orders over £55
Ireland
- An Post 2–3 Day Tracked: €5.49
- Free An Post 2–3 Day Tracked: on orders over €80
Germany
- Deutsche Post 3–5 Day Tracked: €5.49
- Free Deutsche Post 3–5 Day Tracked: on orders over €80
Netherlands
- PostNL 3–5 Day Tracked: €6.49
- Free PostNL 3–5 Day Tracked: on orders over €80
Rest of EU (Austria, Belgium, France, Luxembourg, Denmark, Sweden, Italy, Portugal, Spain)
- Standard 5–7 Day Tracked: €6.99
- Free 5–7 Day Tracked: on orders over €80
United States
ciúb covers the costs of all duties & tarrifs.
- USPS 3–5 Day Tracked: $6.99
- Free USPS 3–5 Day Tracked: on orders over $100
SHIPMENT TRACKING
ciúb provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.
DELAYS
ciúb is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, ciúb is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturdays, Sundays, or Holidays.
UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding post office and the customer must pick it up from there.
WRONG DELIVERY ADDRESS
ciúb will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
SECURE DELIVERY ADDRESS
ciúb recommends customers provide a secure delivery address, for example your home or place of employment. ciúb is not responsible for lost or stolen parcels if customers address is wrongly provided .
SHIPPING COMPLETED
Each delivery is considered completed from the moment in which ciúb makes the product available to the buyer, which is materialized through the control system used by the courier company.
CONTACT INFORMATION
If you have questions or concerns about this Shipping Policy, please reach out to us through our Contact Us page or email us at hello@ciubtravel.com